Stay One Step Ahead: Tips to Protect Yourself from Scams

At legalsuper, your security is our priority. Scammers are using increasingly clever tricks to steal personal information - but a few simple habits can significantly reduce your risk. Here’s what you can do to stay safe and safeguard your super. 

Tips to Reduce the Risk of Being Scammed 

Pause and Check Legitimacy

If you receive an email, text, or call that seems off, take a moment. Whether it's an unexpected message or phone call, look for red flags: 

• Is the sender’s address slightly misspelled? 

• Does the email lack branding or feel impersonal? 

• Are there urgent demands or "too good to be true" offers? 

Don’t act right away. Legitimate businesses won’t rush you. 

Don’t Click—Search Instead

Avoid clicking on links directly from emails or messages. Instead: 

• Open your browser and search for the company’s official site. 

• Navigate to the page manually to ensure it's the real deal.

Be Cautious on Phone Calls

If someone calls asking for personal details, don’t provide any information. 

• Hang up politely. 

• Visit the organisation’s website yourself and call the support number listed there.

Strengthen Your Digital Defences

Make your accounts harder to hack: 

• Use unique passwords for every account. 

• Enable multi-factor authentication (MFA) wherever possible. 

• Consider using a password manager and a secure MFA app. 

• When logging into your Members Online account, you’ll receive a one-time code via SMS from OKTA. If you receive a code you didn’t request, contact us immediately. 

Report Suspicious Activity

Not sure about something in your Members Online account? Contact our support team immediately. Your vigilance helps us enhance our cyber protections for all members. 

Common Scam Tactics to Watch For 

Phishing 

Scammers send fake emails pretending to be trusted companies. These messages often include links to fake websites or attachments that steal your information. 

Vishing 

Vishing is voice phishing - where scammers call or leave voicemails pretending to be from reputable organisations to obtain your personal details. 

Smishing 

Similar to phishing, but through SMS messages. These often contain links or ask for sensitive information.  

 How to Spot a Phishing Attempt 

Be alert to these red flags: 

• Emails from unknown senders or strange addresses 

• Unexpected attachments or links 

• Poor grammar or spelling errors 

• Odd-looking URLs (e.g., legalsuper.co instead of legalsuper.com.au) 

• Generic greetings like “Dear Customer” or “Dear Sir/Madam” 

• Messages that create a sense of urgency or fear 

Always check the link by hovering over it - don’t click it until you're sure it’s safe. If in doubt, search for the information yourself in your browser. 

 What We’re Doing to Help 

At legalsuper, we’re constantly monitoring for threats and improving our systems. While we work behind the scenes, your awareness plays a critical role in keeping your account secure.