To start a claim, confirm your eligibility
Before anything else, we'll verify your eligibility to claim. You'll then choose how to submit your initial information—online via a provided link (available for insurance claims) or through paper forms sent directly to you. Regardless of the method, we'll need specific details from you, including:
- Full name and date of birth
- Member number (optional but helpful)
- Specifics of your illness or injury, including dates and diagnosis
- Work status and last employment date
- Weekly working hours before your condition arose
Submitting your application
Online
After you complete the online application (available for insurance claims), our insurer will contact you if they require additional information. This might include medical reports, identification, and employment information. A dedicated Claims Consultant will be assigned to assist you further.
Paper
If you opt for paper forms, return them with the necessary documents for their initial review. You will be contacted if additional information is required. This might include medical reports, identification, and employment information. A dedicated Claims Consultant will be assigned to assist you further.
Assessment
For insurance claims the insurer reviews your application in detail, potentially consulting external sources like treating doctors, independent experts or previous insurers. You'll be kept informed throughout. The assessment determines your eligibility for a TPD benefit (the insured amount if you hold cover). You may also be required to provide additional documents, such as tax returns, other medical reports, and employment information.
If you do not hold TPD cover you may be eligible for a Permanent Incapacity payment (which is your account balance only).
Decision
You'll be notified of the claim outcome and whether your claim is successful or has been declined.
The outcome of your application
If declined
If an insurance claim is declined, the insurer will explain why, and the legalsuper Trustee will review the decision and reasoning to ensure fairness and adherence to policy conditions.
A declined decision means you have not met the TPD payment conditions within the Policy based on the provided evidence. You can appeal the decision, offering new evidence or arguments to support your claim.
If accepted
Upon acceptance, you'll be asked how you'd like to receive the payment, marking the final step in your claim process.
Ready to make a claim?
If you are eligible for a TPD or Permanent Incapacity claim or have any questions, please contact us at 1800 060 312 or email claims@legalsuper.com.au
When you reach out, please provide your last work date and the date of your injury or diagnosis.
Support for vulnerable members
Please let us know if you require further support to assist you through the claims process. Both legalsuper and our Insurer can assist and offer support. Find out more about the services and support available here.
Need more help? Contact our Client Services team.
Disclaimer
The information on this page is of a general nature and needs to take into account your objectives, financial situation, or needs. Before deciding if legalsuper suits you, please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD). We encourage you to obtain personal advice from a licensed financial adviser before deciding based on this website. legalsuper handles information through its Privacy Policy. The relevant PDS, TMD, and Privacy Policy are available on this website. Past performance is not a guide to future performance. Legal Super Pty Ltd ABN 37 004 455 789 AFSL 246315 as the Trustee for legalsuper ABN 60 346 078 879.© Copyright 2024 Legal Super Pty Ltd. All rights reserved.